Thank you for choosing Evince & Co. for your tea needs. We are committed to delivering your order as quickly and efficiently as possible. Below is all the information you need regarding shipping and delivery.
Shipping Destinations
We proudly ship to all countries globally. No matter where you are, we will get your favorite teas delivered right to your doorstep.
If you have any questions about shipping to your location, please contact us at support@evinceandco.shop before placing your order.
Shipping Times
Orders are shipped via trusted couriers and typically arrive within 7-14 business days, depending on the destination and customs processing.
Please note that shipping times may vary during peak seasons, holidays, or unforeseen circumstances.
Shipping Costs
● Free Shipping: Orders over $50 qualify for free shipping.
● Standard Shipping: Shipping costs for orders under $50 are calculated at checkout based on the weight of your order and destination.
For bulk orders, wholesale inquiries, or special shipping requests, please contact our customer service team at zoe@ceylontea.online.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your shipment in real time.
Customs and Duties
International orders may be subject to customs duties or import taxes upon arrival. These charges are the responsibility of the customer and may vary by country. Please check your local customs regulations before placing an order.
Damaged or Missing Orders
We take great care in packing your teas to ensure they arrive in perfect condition. However, if your order arrives damaged or incomplete:
1. Contact us within 48 hours of receiving your order at support@evinceandco.shop with photos of the damaged item(s).
2. We will arrange for a replacement or issue a refund as quickly as possible.
Returns and Exchanges
Due to the perishable nature of tea, we do not accept returns. However, if you are unsatisfied with your order for any reason, please reach out to our support team, and we will do our best to resolve the issue
Contact Us
For any questions regarding your delivery or shipping options, feel free to reach out to our team at support@evinceandco.shop or call us at +94 112707040.
We are here to make sure your Evince & Co. experience is seamless and satisfying!